MULTI-AGENT INBOX 
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One WhatsApp number, your whole team replying.
Stop passing the phone from hand to hand or sharing WhatsApp Web. In Zinto each agent logs in with their own user, sees the chats assigned to them and nobody replies twice to the same customer.
- No WhatsApp Web device limit
- Every chat with a visible owner
- WhatsApp, Instagram, Messenger, Telegram, webchat and email in the same list
No credit card · Cancel anytime From 39 € per month, with Zinto AI included
0 € markup on Meta pricing
7 days free trial, no credit card
Meta Business Partner
THE PROBLEM
What happens when the team shares one phone
01 Customers nobody answers Everyone thinks someone else is handling it. The customer waits, gets tired and writes to the competition.
02 Duplicate or contradictory replies Two people answer the same chat with different prices or deadlines.
03 Zero visibility for the manager You don't know how many chats come in, who replies or how long it takes.
HOW IT WORKS
How work is distributed in Zinto
IN DETAIL
How it works Multi-agent inbox, part by part.
ASSIGNMENT
Every conversation reaches the right person.
Set up automatic assignment by round robin, by team (sales, support, collections) or by WhatsApp number. Unassigned chats stay visible to everyone until someone picks them up.
- Round-robin distribution among connected agents
- Teams with their own number or their own channels
- Filters: All, Unassigned, Mine and by label
ASSIGNMENT RULES
WhatsApp salesRound robin · 3 agents Active
InstagramMarketing team Active
Outside business hoursZinto AI replies and leaves the note Active
VIP customersAlways to Laura Paused
- More than one person handles the same WhatsApp number
- You have hit the WhatsApp Web device limit
- You have sales, support or collections and each should see only their own
- You want to know how long your team takes to reply
- You get messages from several channels and want them in one place
COMPARISON
WhatsApp Business on your phone vs. Zinto
| WhatsApp Business app | Zinto | |
|---|---|---|
| People handling the same number | Few linked devices | All users in your plan |
| Chat assignment | No | Automatic or manual |
| Internal notes | No | Yes, with mentions |
| AI assistant | No | Zinto AI included |
| Instagram, Messenger and email together | No | Sí |
| Team metrics | No | Sí |
KEEP EXPLORING
Works best with…
PRODUCT Zinto AI An assistant that replies like your best salesperson, at any hour. See more PRODUCT CRM and sales pipelines Sales pipelines tailored to you that fill and qualify themselves. See more CHANNELS WhatsApp Coexistence Keep using WhatsApp on your phone and serve customers as a team from Zinto. See more
FREQUENTLY ASKED QUESTIONS
About Multi-agent inbox
Another question? Write to us at [email protected] or on WhatsApp.
7-DAY FREE TRIAL
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7 days free No credit card Cancel anytime