Version 2026 · Courtesy translation; the Spanish version prevails.
Introduction
Welcome to Zinto, an omnichannel platform that centralizes business communication through WhatsApp, Instagram, Facebook, TikTok, Telegram, email and web chat. By registering or using Zinto, you accept these Terms of Service. If you do not agree with them, you must not use the Platform.
1. Definition of the Service
Zinto is a SaaS platform that allows businesses to manage messages, customers and communications in a single dashboard, offering a unified inbox, a multi-agent system, calendars, pipelines, automations and integrations with external tools such as Meta, TikTok and others.
2. Registration and User Account
To use Zinto you must create an account with truthful information.
The user is responsible for:
- Maintaining the security of their account and password.
- All activity carried out under their access.
- Notifying support if they detect unauthorized access.
3. Permitted Use of the Platform
The user agrees NOT to use Zinto to:
- Send spam or mass unsolicited content.
- Illegal, deceptive or fraudulent activities.
- Accessing, modifying or attempting to breach internal systems.
- Violating third-party terms (WhatsApp, Meta, TikTok, etc.).
4. Third-Party Integrations
Zinto offers external integrations but does not control or guarantee the operation of those providers.
By connecting your account to WhatsApp, Instagram, Facebook, TikTok or others, you accept that:
- Each provider's policies apply to your use.
- External blocks, restrictions or suspensions are not Zinto's responsibility.
- Zinto acts only as a technical intermediary.
5. Service Availability
Zinto operates under a cloud-based SaaS model.
We strive to keep the service stable, but we do not guarantee continuous or error-free availability.
The user acknowledges that the following may occur:
- Scheduled maintenance
- Occasional network failures
- Interruptions by external providers
6. Payments and Subscriptions
Zinto operates under a recurring subscription model.
The user accepts that:
- Renewals are automatic unless you cancel before the charge.
- Payments are non-refundable except in exceptional cases.
- Service interruption due to external non-compliance (WhatsApp, Meta or TikTok blocks) does not give rise to a right to a refund.
7. Suspension Policy
We may suspend access if:
- Misuse or abusive use is detected.
- The policies of external platforms are breached.
- There are unpaid or rejected charges.
8. Limitation of liability
Zinto is NOT responsible for:
a) Direct or indirect damages. Including economic losses, loss of customers, reputation or business interruptions arising from the use of, or inability to use, the Platform.
b) Technical failures or temporary interruptions, whether caused by servers, hosting, external providers, network problems or message processing.
c) Data loss when caused by external factors such as provider failures (Meta, TikTok, WhatsApp, Google…), user errors, integrations not belonging to Zinto, or connection or third-party outages.
d) Blocks or restrictions by external platforms. Zinto does NOT guarantee or control the operations of services such as WhatsApp, TikTok, Facebook, Instagram, Meta Business Suite, OpenAI or other providers. If a platform decides to block, limit, suspend or restrict a number, a business or API access, this is not Zinto's responsibility and does not give rise to a right to compensation or refund.
9. Modifications to the Service
Zinto may update features, policies, integrations or conditions without prior notice. The current version will always be available on this page.
10. Company Information
Company name: ZINTO TECHNOLOGIES LTD
Address: 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ